Who We Are
Primal Herbs Original ("we," "us," or "our") operates the website primalherbsoriginal.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
  
• Delivery Area: We currently ship within the United States.
  
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders placed Monday to Friday before 5:00 PM Eastern Time (ET) are processed and shipped the same business day.
  
• Cut-off Time: Orders placed after 5:00 PM ET, or on a weekend or public holiday, are processed and shipped the next business day.
  
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders ship by Express Shipping and are delivered the next business day after they ship (Monday to Friday).

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: hello@primalherbsoriginal.com
• Phone: +1 (844) 935-4926
• Hours: Monday to Friday between 9:00 am to 6:00 pm.